US – California (CA)
# of openings:
Discover the Difference You Can Make at Gate Gourmet!
Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.
Position Summary :
Position is responsible for maintaining production standards to meet customers’ requirements. Duties include scheduling and ensuring productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.
Essential Duties and Responsibilities :
Ensures unit maintains production standards
Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policy and procedures
Ensures Labor Controls are in place and are effective
Ensures interdepartmental communication occurs regularly
Work with management staff to improve performance of the unit
Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
Manages work flow balancing – – the division of responsibilities amongst employees on each shift
Manages daily manpower planning including assignment of responsibilities and workstations.
Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
In conjunction with department leaders determines number of employees needed by shift
Responsible for employee retention and monitors employee turnover.
High School Diploma or GED required
Associates degree or degree from a 4 year university or college preferred.
Work Experience :
Minimum of 2 years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field is preferred.
Minimum 2 years experience working in warehouse management required
In-flight catering experience is highly desired
Current or previous labor relations experience is a plus
Job Skills :
Ability to juggle multiple tasks without losing p riority
Ability to work in a fast paced, deadline driven environment.
Must have strong and effective leadership skills
Must be comfortable with all levels of employees and have the ability to drive positive program change.
Ability to train others required.
Must have the ability to give negative and positive feedback to employees on a daily basis.
Excellent Ability to handle multiple tasks without losing focus on priorities.
Time management skills required.
Strong organizational, analytical, communication and leadership skills required.
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
Basic computer skills with working knowledge of Microsoft Office products required.
Communication Skills :
Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.
Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish a plus.
Certificates, Licenses and Registrations :
Ability to travel up to 10% of the time.
Environmental Requirements :
Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
A rotating schedule of over 55 hours per week is typical.
Ability to travel up to 10% of the time.
Demonstrated Competencies to be Successful in the Position :
Thinking – Information search and analysis, problem resolution skills
Engaging – understanding others, team leadership, developing people
Inspiring – influencing and building relationships, motivating and inspiring, communicating effectively
Achieving – delivering business results under pressure, championing performance improvement, customer focus
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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