Store Leader – Royal Farms – Baltimore, MD

The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person

who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced

environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

  • Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards,

product knowledge and all other components of customer service

  • Respond to customer requests in a timely manner
  • Support and follow all safety and loss prevention initiatives
  • Building an effective retail team through, training and development; supplying meaningful and timely performance feedback
  • Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment
  • Monitor and analyze business processes and results to profitably achieve Royal Farms goals
  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
  • Ensure the proper execution of all Royal Farms marketing programs
  • Connect with the community in which we operate to establish positive relationships, development and store success
  • Keep the Royal Farms brand top of mind in every decision you make about the company
  • Provide leadership to their retail team members to ensure a pleasant customer service experience.
  • Respond to customer’s needs
  • Solicit customer feedback through various communication vehicles
  • Develop and implement a strategy that will consistently meet the expectations of all customers
  • Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communication
  • Ensure the proper execution of all Royal Farms marketing programs
  • Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.)
  • Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to Store Leaders; is proactive in addressing ER needs
  • Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
  • Complete other tasks as assigned


Qualifications


Qualifications:

The ideal candidate for the Store Leader position will:

  • Have consistently demonstrated strong leadership skills
  • Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are
  • Have strong written, verbal, and interpersonal communication skills
  • Possess strong supervisory, organizational skills, and basic computer skills
  • Be able to interact easily with diverse employees
  • Have at least two (2) to three (3) years restaurant/retail management experience
  • 2 year college degree preferred
  • High school diploma or GED required
  • Must be at least 18 years old to be considered for the position
  • Have thorough knowledge of and be committed to Royal Farms culture and values
  • Be knowledgeable of and have the ability to use a personal computer
  • Basic business math and accounting skills, and strong analytical and decision-making skills
  • Must be able to travel as required
  • Must be available to work all shifts, weekends, and holidays based on business needs

Direct reports:

Retail team members


Primary Location
: US-MD-Baltimore


Work Locations
: 0003 – 7204 York Rd(Baltimore,MD) 7204 York Rd Baltimore 21212


Job
: Operations


Organization
: BU 303


Schedule
: Regular

Standard


Employee Status
: Manager


Job Type
: Full-time

Other jobs you may like

Store Manager
Sphere ResourcingBaltimore, MD
19 hours ago

Easily apply


549 reviews

The Royal Farms legacy began in the 1960’s when its parent company, Cloverland Dairy, opened its first “White Jug” store in Baltimore,…

Let employers find you

Thousands of employers search for candidates on Indeed

~source~