Store Leader – Royal Farms – Baltimore, MD

The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person

who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced

environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

  • Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards,

product knowledge and all other components of customer service

  • Respond to customer requests in a timely manner
  • Support and follow all safety and loss prevention initiatives
  • Building an effective retail team through, training and development; supplying meaningful and timely performance feedback
  • Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment
  • Monitor and analyze business processes and results to profitably achieve Royal Farms goals
  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
  • Ensure the proper execution of all Royal Farms marketing programs
  • Connect with the community in which we operate to establish positive relationships, development and store success
  • Keep the Royal Farms brand top of mind in every decision you make about the company
  • Provide leadership to their retail team members to ensure a pleasant customer service experience.
  • Respond to customer’s needs
  • Solicit customer feedback through various communication vehicles
  • Develop and implement a strategy that will consistently meet the expectations of all customers
  • Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communication
  • Ensure the proper execution of all Royal Farms marketing programs
  • Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.)
  • Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to Store Leaders; is proactive in addressing ER needs
  • Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
  • Complete other tasks as assigned



The ideal candidate for the Store Leader position will:

  • Have consistently demonstrated strong leadership skills
  • Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are
  • Have strong written, verbal, and interpersonal communication skills
  • Possess strong supervisory, organizational skills, and basic computer skills
  • Be able to interact easily with diverse employees
  • Have at least two (2) to three (3) years restaurant/retail management experience
  • 2 year college degree preferred
  • High school diploma or GED required
  • Must be at least 18 years old to be considered for the position
  • Have thorough knowledge of and be committed to Royal Farms culture and values
  • Be knowledgeable of and have the ability to use a personal computer
  • Basic business math and accounting skills, and strong analytical and decision-making skills
  • Must be able to travel as required
  • Must be available to work all shifts, weekends, and holidays based on business needs

Direct reports:

Retail team members

Primary Location
: US-MD-Baltimore

Work Locations
: 0003 – 7204 York Rd(Baltimore,MD) 7204 York Rd Baltimore 21212

: Operations

: BU 303

: Regular


Employee Status
: Manager

Job Type
: Full-time

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