Shift Supervisor – Milio’s Sandwiches – Middleton, WI

Milio’s Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we’re still growing. Milio’s Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste.

The primary responsibility of the Shift Supervisor is ensuring product quality and consistent service on the scheduled shift. As Shift Supervisor at Milio’s Sandwiches, you will project a professional image to our guests and employees to create a positive and productive work environment. Assist the General Manager in shift running and basic operations of the store, this includes, but is not limited to: speed of service, accuracy of orders, quality of product, and friendly, courteous service of our guests.

Primary Responsibilities:
Assist in accomplishing the goals of the store set forth by the General Manager.

Oversee all aspects of a shift, ensuring the accurate and timely production of product, service times and staffing.

Create and maintain an atmosphere where the primary focus on the shift is to ensure guest satisfaction.

Maintain positive store morale by maintaining a professional, positive, team oriented atmosphere.

Contribute to the achievement of established food and labor goals.

Direct and delegate work to counter help and drivers to ensure an efficient operation during shift.

Ensure appropriate prep levels are maintained.

Train hourly crew members.

Follow operating procedures with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.

Check in and put away food and beverage deliveries as needed.

Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested.

Respond to customer complaints in a professional manner.

Assist General Manager in producing an accurate inventory as delegated.

Assist with local store marketing, including but not limited to, dispersing door hangers, coupons, menus and food samples.

Education/Experience Requirement:
High School diploma or equivalent

1+ years experience working in quick service/restaurant as a team lead or supervisor.

Or additional years of education and experience may be substituted for each other, as determined by Human Resources

Knowledge, Skills and Abilities:
Genuine interest to provide a positive guest experience

Friendly, outgoing personality

Ability to work well with others and encourage and create a positive work environment

Ability to work in a fast-paced environment


Strong communication skills and ability to handle stressful situations

Ability to exercise good judgment, make sound decisions and have strong problem solving skills

Basic math skills

Physical requirements:
Standing/walking for long periods of time without sitting.

Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required.

Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs.

Some repetitive motions with hands, wrists, or arms.

Must be able to operate equipment used in the business.

Some exposure to skin irritants, electrical equipment, and sharp instruments.

What we offer:
A great place to work

Flexible scheduling

Free food (with minimal hours worked)

Training at all levels of the operation

Defined career path

Health/Dental benefits (based on eligibility)

Paid time off (based on eligibility)