Shift Supervisor – Milio’s Sandwiches – Madison, WI

Shift Supervisor
Milio’s Sandwiches
28 reviews

Madison, WI

Milio’s Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we’re still growing. Milio’s Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste.

The primary responsibility of the Shift Supervisor is ensuring product quality and consistent service on the scheduled shift. As Shift Supervisor at Milio’s Sandwiches, you will project a professional image to our guests and employees to create a positive and productive work environment. Assist the General Manager in shift running and basic operations of the store, this includes, but is not limited to: speed of service, accuracy of orders, quality of product, and friendly, courteous service of our guests.

Primary Responsibilities:

  • Assist in accomplishing the goals of the store set forth by the General Manager.
  • Oversee all aspects of a shift, ensuring the accurate and timely production of product, service times and staffing.
  • Create and maintain an atmosphere where the primary focus on the shift is to ensure guest satisfaction.
  • Maintain positive store morale by maintaining a professional, positive, team oriented atmosphere.
  • Contribute to the achievement of established food and labor goals.
  • Direct and delegate work to counter help and drivers to ensure an efficient operation during shift.
  • Ensure appropriate prep levels are maintained.
  • Train hourly crew members.
  • Follow operating procedures with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.
  • Check in and put away food and beverage deliveries as needed.
  • Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested.
  • Respond to customer complaints in a professional manner.
  • Assist General Manager in producing an accurate inventory as delegated.
  • Assist with local store marketing, including but not limited to, dispersing door hangers, coupons, menus and food samples.

Education/Experience Requirement:

  • High School diploma or equivalent
  • 1+ years experience working in quick service/restaurant as a team lead or supervisor.
  • Or additional years of education and experience may be substituted for each other, as determined by Human Resources

Knowledge, Skills and Abilities:

  • Genuine interest to provide a positive guest experience
  • Friendly, outgoing personality
  • Ability to work well with others and encourage and create a positive work environment
  • Ability to work in a fast-paced environment
  • Dependable
  • Strong communication skills and ability to handle stressful situations
  • Ability to exercise good judgment, make sound decisions and have strong problem solving skills
  • Basic math skills

Physical requirements:

  • Standing/walking for long periods of time without sitting.
  • Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required.
  • Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs.
  • Some repetitive motions with hands, wrists, or arms.
  • Must be able to operate equipment used in the business.
  • Some exposure to skin irritants, electrical equipment, and sharp instruments.

What we offer:

  • A great place to work
  • Flexible scheduling
  • Free food (with minimal hours worked)
  • Training at all levels of the operation
  • Defined career path
  • Health/Dental benefits (based on eligibility)
  • Paid time off (based on eligibility)


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