Senior Case Manager – Safe Horizon – Brooklyn, NY

Safe Horizon envisions a society free of family and community violence. We will lead the way by empowering victims of domestic violence, child abuse, sexual assault and human trafficking to move from crisis to confidence.

Safe Horizon’s mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

The Senior Case Manager provides direct assistance to victims of crime and abuse, specializing in
working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will be part of a dynamic team that will design a new model of community based service delivery based on what is learned about client needs and outcomes.

Essential Job Functions:

Conducts client centered safety assessment and risk management planning; ·
Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with clientAdvocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance; Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs;
Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement in accordance with agency policy;
Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills (client interactions and case documentation will be observed regularly and phone contacts will be recorded and used for coaching and skill development purposes);
Performs data entry into a computerized record keeping system and maintains thorough and accurate case records and statistics;
Collects client data, tests new interventions and tracks outcome;
Participates in staff meetings, individual and group supervision, community meetings and
relevant training and seminars;
Conducts educational presentations and trainings and participates in outreach events for
community groups about intimate partner and family violence, victim assistance resources and other related topics;
Works collaboratively with other Safe Horizon programs to facilitate linkages for clients;
Various other duties to be determined by supervisor.

A Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or
equivalent experience.

At least three years of prior direct service experience in a social service setting is
required – Or- a minimum of two years of case management experience at Safe
Experience working with survivors of intimate partner and family violence and other
victims of crime;
Bilingual in Spanish preferred
Must be well organized and detail oriented;
Must be sensitive towards and understanding of victimization;
Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of
crime and abuse;
Must be willing to participate in a learning community;
Must demonstrate the ability to work independently and be resourceful;
Possess strong communication and organizational skills;
Excellent interpersonal skills – must have the ability to be assertive; and
Able to work under pressure in a calm and reassuring manner;