RCC Chat Sales Specialist (English) – Apple – Austin, TX

RCC Chat Sales Specialist (English)
5,131 reviews

Austin, TX

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
The Retail Contact Center (RCC) team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience over the phone.
Chat Sales Specialists will work out of their homes and can reside anywhere in the United States.

  • 1+ years of proven experience in a customer service environment
  • Customer-focused, detailed-oriented individuals
  • Creative problem solvers
  • Comfortable working with ambiguity
  • Has excelled in a customer facing environment
  • Has experience with both Mac and PC
  • Can translate ‘tech speak’ into everyday, written, understandable terms
  • Strong comprehension skills (adaptive writing, active reading)
  • Ability to maintain a positive attitude in high-stress/fast-paced work environment
  • Drive for results, demonstrates high degree of drive and determination;
  • Adaptive and flexible to changing technologies, process and environments
  • Ability to work and make decisions with minimal supervision
  • Complex problem-solving capacity (problem solving skills)
  • Strong organizational skills.
  • Comfortable providing live demos with customers on video
  • Proven sales and/or customer service success
  • Flexibility to support sales chat and sales phone when needed
  • Ability to type in excess of 60 WPM with 95%+ accuracy
  • Must be able to work a schedule from 7:00 am to 11pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year

The Chat Sales Specialist will provide exceptional chat support to customers who have order status questions or require changes to their orders. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into everyday, understandable terms. You will also need to leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.
Other responsibilities may include Personal Setup which includes positioning, demonstrating, and sharing features of Apple products during a live demo.

Undergraduate degree preferred

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