Outbound Call Center Manager – Mattioni Inc – Downingtown, PA

Position Objective:
Effectively grow the Call Center to achieve Company goals within the parameters set forth by the Company and the Company Code of Ethics.

Hours: Full Time / Day Shift

Expected Compensation: Base + Bonus

Primary Responsibilities: Manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 2+ years of managerial experience.

This is a growing position in a growing company. Your responsibilities will adapt to meet requirements.

To be successful you must be:
Proven with a track record in customer service

2+ years experience in Operations, Call Center, and/or Marketing positions

2+ years of management experiences

Excited to take all action to achieve and exceed goals

Passionate about the Company to promote the brand

Talented to inspire and lead others to attain company goals

Eager to take complete ownership and accountability for all facets of the position and its growth

Energetic, determined, persuasive, positive, organized, empathetic, even-tempered and respectful

Forward thinking to recommend sufficient staffing to match business demand and seasonal spikes

Available to assist team as necessary nights and weekends on an as needed basis

Intelligent to learn and implement improvements after onsite and offsite trainings

Strong in verbal and written communications

IT competent with previous experience with Microsoft Office Suite and the latest software applications