Are you a hard-working individual, looking for the opportunity to carve out a successful career in an organization where the spirits of family and hard work share equal billing? If so, the companies of Universal may be a good place for you! We are committed to rewarding skill, perseverance and an entrepreneurial attitude with opportunities for growth. Intrigued? Read on to learn more!
The Inside Sales Coordinator is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems.
Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.
Principal Duties / Responsibilities
Maintains frequent communication with customer base and gathers information to ensure their satisfaction.
Solicits sales orders from existing customers via phone
Develops new customers via “pull” through marketing (Phone-Internet).
Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels.
Executes market penetration strategy utilizing web based sales leads.
Communicates sample needs for customers/dealers/contractors with the plant.
Corresponds regularly with customers, i.e. Brand Bulletins, Brochures, and any program updates.
Helps drive new product sales by communicating unknown products to customers
Works with account managers to comply with customer request and to solve customer problems.
Maintains positive relationships with distributors
Works with Product Managers to enhance sales programs
Attends shows and product introductions when necessary.
Attends various product trainings, as needed.
Prepares various reports and correspondence as required.
Performs other duties as required.
Minimum of high school graduate
Minimum two years of experience in customer services.
Working knowledge and proficiency in the use of computer and business related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc)
Skills and abilities
Proficiency in the use of the English language in reading, writing and speaking
Proficiency in the use of business math
Ability to successfully communicate with all organizational levels
Ability to communicate clearly via phone and email with co-workers and management
Ability to organize and prioritize work load and manage time
Ability to work hours mandated by management
Ability to pass a drug test
Highly motivated and enthusiastic
Good interpersonal skills and good communicator
Strong organization skills and detail oriented
Be a team player and support the Company’s goals
Conducts in a professional manner