Inside Sales Coordinator – Universal Forest Products, Inc. – Lafayette, CO

Are you a hard-working individual, looking for the opportunity to carve out a successful career in an organization where the spirits of family and hard work share equal billing? If so, the companies of Universal may be a good place for you! We are committed to rewarding skill, perseverance and an entrepreneurial attitude with opportunities for growth. Intrigued? Read on to learn more!

Position Overview

The Inside Sales Coordinator is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems.

Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principal Duties / Responsibilities

Maintains frequent communication with customer base and gathers information to ensure their satisfaction.

Solicits sales orders from existing customers via phone

Develops new customers via “pull” through marketing (Phone-Internet).

Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels.

Executes market penetration strategy utilizing web based sales leads.

Communicates sample needs for customers/dealers/contractors with the plant.

Corresponds regularly with customers, i.e. Brand Bulletins, Brochures, and any program updates.

Helps drive new product sales by communicating unknown products to customers

Works with account managers to comply with customer request and to solve customer problems.

Maintains positive relationships with distributors

Works with Product Managers to enhance sales programs

Attends shows and product introductions when necessary.

Attends various product trainings, as needed.

Prepares various reports and correspondence as required.

Performs other duties as required.


Knowledge Required

Minimum of high school graduate

Minimum two years of experience in customer services.

Working knowledge and proficiency in the use of computer and business related software, including Microsoft applications (Excel, Word and Outlook)

Working knowledge of various office equipment (computer, scanner, etc)

Skills and abilities

Proficiency in the use of the English language in reading, writing and speaking

Proficiency in the use of business math

Ability to successfully communicate with all organizational levels

Ability to communicate clearly via phone and email with co-workers and management

Ability to organize and prioritize work load and manage time

Ability to work hours mandated by management

Ability to pass a drug test



Highly motivated and enthusiastic

Good interpersonal skills and good communicator

Strong organization skills and detail oriented

Be a team player and support the Company’s goals

Conducts in a professional manner