Front Desk & Administrative Support – Crowe – South Bend, IN

Front Desk & Administrative Support
6 reviews

South Bend, IN 46614

Job Summary

Administrative Support and Front Desk – Sr. Associate

The person in this position is responsible for providing operational support to the South Bend office in the areas of front desk reception, mail, conference room and alternative office services, event coordination and facilities maintenance. This position will also provide administrative and project support to the various business units and requires technical competence in CRM, Microsoft Word, Excel and PowerPoint with a high level of focus on quality, attention to detail and accuracy. The individual must possess well-developed communication skills and the ability to multi-task while balancing and prioritizing project work with daily responsibilities in a fast-paced environment. Reports to the Office Manager and is a member of the people and client support team.


Admin/Project Support

  • Develop, edit and format letters, PowerPoint presentations, spreadsheets, proposals, project resumes, confirmations, mass mailings and all other client deliverables from draft stage to client-ready work.
  • Prepare and distribute business unit reports including recognizing trends and providing data analysis and reconciliation.
  • Create, edit and format .pdf files using Adobe Professional.
  • Coordinate production of documents, including scanning, photocopying, binding, assembly and delivery upon completion.
  • Research and document information using various Internet search engines and sites.
  • Utilize tracking systems to ensure all time and materials are recorded, project work is prepared and tracked, and project instructions and client interactions are fully documented.
  • Manage various projects from start to finish using Microsoft software and other firm systems or web based applications working with others to ensure quality and timely completion.
  • Process business and individual tax returns and log-in, utilizing firm determined processes and procedures and firm tracking systems to ensure all data is entered.
  • Prepare Mailings with Tracking to include Certified and Fed Ex’s—preparing labels, etc.
  • Assist with scanning documents and tax processing work utilizing firm determined processes and procedures and firm tracking systems.

Front Desk and Operational Support

  • Support front desk administration including greeting visitors, arranging for local transportation, maintaining guest book and temporary badges and processing fax distribution.
  • Assist with meeting planning services to include conference room scheduling and set up, video conferencing and catering and maintenance and supplies.
  • Support to alternative officing services to include set up of workspace arrangements, maintenance and supplies.
  • Coordinate local office events and related activities.
  • Maintain an efficient filing system for documents in accordance with firmwide records system.
  • Responsible for incoming and outgoing U.S. Mail, FedEx and courier services.
  • Assist with local office accounts payable coding process responsibilities.
  • Maintain marketing collateral inventory in lobby.
  • Contact for facility maintenance or repairs including communication to Building Management relative to HVAC or lighting issues.
  • Maintenance of common areas in office including inventory, organizing and restocking supplies.

CRM Support

  • Edit, modify and add individual records in software.
  • Deep knowledge of system, structure and functionality.
  • Manage, create, modify, run and maintain reporting.
  • Support Customer Relationship Management (CRM) data entry, report creation and accurate forecasting, including tracking requests and providing data summary analysis


  • Five years or greater administrative support and project work experience in a professional services and/or consulting firm environment.
  • College coursework in office or business administration or equivalent experience required. College degree preferred.
  • Exercise a high degree of discretion, technical competence and office administration ability.
  • Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Working knowledge of CRM and SharePoint is preferred.
  • User expertise of office technology equipment such as videoconferencing, multi-functional devices and LCD projectors.
  • Knowledge of financial and accounting terminology.
  • High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service.
  • Highly effective and polished oral and written communication skills and competency in grammar and attention to detail.
  • Strong project coordination, organizational and time management skills.
  • Process oriented, accurate and quality focused with the ability to handle and prioritize multiple projects and tasks to proactively respond to and resolve issues while keeping business leadership apprised of critical issues.
  • Excellent analytical skills to identify and report trends and make recommendations in collaboration with others.
  • Ability to handle key assignments of confidential nature, exercise a high degree of discretion and maintain highly confidential information.
  • Ability to build strong working relationships at all levels, internal and/or external to the organization and respond to client service issues in a courteous and professional manner.
  • Work well independently and in a team with professional presence and exceptional customer service.
  • Ability to understand and strictly adhere to the brand and quality standards and procedures established by Crowe.
  • Results and profit-oriented with the ability to balance other business consideration; capacity for rendering objective business decisions.
  • Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs.
  • Desire to leverage technology to solve business problems.
  • Ability to teach and guide others on use of software, tool and process and utilize both technical and interpersonal skills to assist clients.
  • Demonstrate openness to new challenges and opportunities and continuous learning.
  • Able to work flexible hours and schedule as needed based upon project work and peak busy times.
  • Ability to work some overtime as needed around peak business periods and project schedules.
  • Ability to lift 30 pounds
  • Reliable and dependable with an excellent attendance and punctuality record.

The above statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all duties performed by personnel occupying this position.

About the Team:

Global Services (GS):
Global Services (GS) executes strategies to create an exceptional client experience, greater synergy and high quality support to our people across the firm through a connected group of individuals who are deeply specialized in the areas of office operations, business support, project services, production, real estate, travel and tax processing; aligned geographically or globally.

Our Benefits:

At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package.

Learn more about what working at Crowe can mean for you.

How You Can Grow:

We will cultivate your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach who will guide you in your career goals and aspirations.

Learn more about where talent can prosper.

More about Crowe:

Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country’s best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.



Company Overview

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

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