BlackRock helps investors build better financial futures. As a fiduciary to our clients, we provide the investment and technology solutions they need when planning for their most important goals. As of March 31, 2018, the firm managed approximately $6.317 trillion in assets on behalf of investors worldwide. For additional information on BlackRock, please visit www.blackrock.com | Twitter: @blackrock | Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock .
Client Service Representative (CSR)
BlackRock, the world’s leading investment manager and risk manager is committed to providing exceptional service to its clients. As the BlackRock business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is crucial to maintaining BlackRock’s position as an industry leader in providing superior client service.
The Client Services Management (CSM) team works with the BlackRock client businesses to ensure that the operational needs of our clients are understood and aligned with the operational teams across BlackRock.
In addition the team are responsible for ensuring that BlackRock’s operational service offering continues to evolve in line with industry and client trends with the goal of offering our clients class leading operational excellence.
Within the CSM team the CSR will be responsible in providing outstanding day-to-day delivery of all services and products to BlackRock Australia’s clients through call centre related activities.
Providing outstanding “front line” telephone service to clients through the day-to-day delivery of all services and products offered by BlackRock;
Provide a high level of support to our account managers in servicing Institutional and Retail clients;
Own the overall operational client service experience in partnership with the Client Business throughout the client lifecycle i.e. administrative compliance issues and cut off times;
Assist in projects undertaken by the department from time to time and assist in any process of change in the area;
Focus on the partnership between the Client Businesses and the local, regional and global operations team to improve client service offering and quality of delivery;
Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
Engage the operational resources of the firm to meet clients’ needs
Establish / enhance strong working relationships with key stakeholders within BlackRock.
Champion awareness and knowledge sharing of business operations service and functions;
Build and constantly develop your existing knowledge of the Business Operations’ functions and keep current on major activities being undertaken and challenges and successes that are being experienced;
Be an operational thought leader for our clients
Proven experience in the asset management industry with exposure to a variety of operational and client service functions
Professional telephone manner & administrative experience
Attention to detail and strong comprehension skills for processing and quality control of client transactions – such as applications, redemptions, maintenance
Previous exposure to the sales process preferred though not essential
Experience in dealing with clients and associated operational risk matters;
Ability to develop strong collaborative working relationships with key Client Business and operations stakeholders;
Ability to work proactively with others to resolve and escalate issues appropriately;
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive;
Relevant tertiary or industry-based qualifications.
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the law, including any applicable fair chance law.