State Insurance Regulatory Authority
Motor Accidents Insurance Regulation Division
Claimant Support Officer, Digital Team, CTP Assist – Grade 3/4
- An exciting Full time ongoing opportunity
- Sydney, CBD location
- Grade 3/4, salary package up to $83,665
Launch your new career with The State Insurance Regulatory Authority (SIRA) – a dynamic organisation that proactively supports people in relation to motor accidents compulsory third party (CTP) insurance, workers compensation insurance and home building compensation insurance, in NSW.
SIRA is part of The Department of Finance, Services and Innovation (DFSI) and is the gateway to exciting future opportunities to help you meet your long-term career goals. SIRA’s CTP Assist Team is an innovative multi-channel service to support and empower people, who have potentially had the worst day of their life being injured in a motor vehicle accident, throughout their recovery and claims journey.
About the Opportunity
CTP Assist is looking for highly motivated individuals with a drive to help people, to provide our claimant support services through our digital channels. The role will be responsible for quickly comprehending information including legislation and guidelines to resolve a range of enquiries and provide procedural advice in simple language easily understood by the target audience. Claimant Support Officers will provide tailored outreach case management for injured people via digital and voice communication channels as preferred by the customer from connecting people with their insurer, taking the time to provide emotional support, through to finalisation of their CTP claim. They will also manage and respond to customer feedback from a variety of channels on behalf of SIRA.
- Strong verbal communication skills are required.
- Good knowledge of technology.
- Excellent customer service skills.
- Knowledge or experience in personal injury claims desirable.
- Experience in managing web chat is desirable.
We act in line with our CTP Customer Experience Principles
- We act with integrity
- We are proactive
- We empower people
- We keep it simple
- We are respectful
How to apply
Please apply online and include a covering letter (maximum of 2 pages) and your resume (maximum 5 pages) which clearly details how your capabilities, knowledge and experience can contribute to the success of the Directorate. Please also include the name and contact details of two referees.
For the application process, you must answer the two pre-screening questions. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind.
Note: it is a requirement that all candidates submit their applications online via www.iworkfor.nsw.gov.au/ No paper based, email based, or late applications will be accepted.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
Applications close on Sunday, 6th May 2018 at 11.55pm
If you have any questions about the roles, please contact Prony Premraj on email@example.com
The NSW DFSI is an inclusive workplace which promotes diversity and flexible working arrangements.
For further help, tips and information on applying for a role, please visit Applying for a role in the NSW Public Service.
The NSW Public Sector Capability Framework applies to all NSW public sector employees.
Job Status: Ongoing under the Government Sector Employment Act 2013.
Applications can only be submitted electronically via the I work for NSW website. For any questions related to technical difficulties associated with lodging an application, please contact the I Work for NSW support line on 1800 562 679 or email: firstname.lastname@example.org between 8:30am – 5:00pm, Monday to Friday.
Total Remuneration Package: $83,665. Package includes salary ($68,929 – $75,476), employer’s contribution to superannuation and annual leave loading.